New Member Health Insurance Welcome
Welcome to your new health insurance plan. Here's what happens next and where to find answers to your questions as a new member.
New member welcome: Who does what
Your Agent
Sold your coverage and explained your plan. Contact them with enrollment questions.
Your Carrier
Underwrites your coverage and decides claims. Listed on your ID card and plan documents.
Premier Health Solutions
Handles billing and account support. When you see PHS-HEALTH-BILL on your statement, that's us.
Getting started checklist
Check your welcome email
Your Member ID, plan documents, and portal login details are there.
Log into your portal
Go to myhealthmembers.com, register with your Member ID, and explore your plan details.
Review your plan documents
Save your summary, signature document, and plan brochure for reference.
Bookmark key numbers
Save the carrier/administrator phone number from your ID card and our Member Services line: (214) 436-8900.
Frequently asked questions
You'll receive a welcome email and Member ID. Log into the Member Portal at myhealthmembers.com to view your plan documents and manage your account.
For agent/enrollment questions: Contact the agent who enrolled you. For billing/account: Call (214) 436-8900. For coverage/claims: Check your ID card for carrier contact information.
That's us. Premier Health Solutions is the third-party administrator handling billing and account management for your plan. This is normal and expected.
No. Your plan was sold by a licensed independent insurance agent or agency. Premier Health Solutions handles billing and account support after enrollment.
Yes. Contact Member Services at (214) 436-8900 or submit your request through the Member Portal. Many plans include a review period (often 30 days) where you can cancel without penalty.
Try the Member Portal first for billing and account questions. Check your welcome email for plan documents. Our Before You Call page has self-service steps that resolve most questions quickly.
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