Careers

Our company is in search of a Licensing Specialist. This position will report to the Licensing Manager.

Responsibilities include but not limited to:

• Assisting new agents and agencies with completing the on-boarding process.
• Entering and maintaining agent information within the licensing system, including address changes, updating licenses and carrier appointments.
• Ordering and reviewing background investigation reports and making business decisions based on company guidelines. Consult with the Licensing Manager if background contains adverse results.
• Ensuring contracted agents are in compliance with required product training.
• Monitoring the life cycle of agent appointments with various
  • Ensure agents are properly appointed.
  • Manage renewal schedules.
  • Mange appointment terminations.
• Researching and reviewing proper licensures for all active agents.
• Properly handling and securing sensitive information from agents.
• Monitoring department email box and responding in a timely manner.
• Receiving and responding to agent calls and inquiries.
• Addressing agent’s questions and/or resolving complex matters.
• Ensuring data accuracy by performing periodic evaluations and updating as necessary.
• Providing process improvement guidance and ideas to team members.
• Staying abreast of industry trends, relevant laws, rules and regulations.
• Maintaining Licensing drive/data.
• Completing carrier audits upon request.
• Assisting other departments as needed.
• Assisting Licensing Manager when necessary.

Skills and Qualifications:

• Requires extreme attention to detail, time management and prioritization skills, and a strong sense of urgency.
• Working knowledge and experience with membership-based systems, data exchanges, and data transfer technologies.
• Proficient use of Word, Excel, Outlook and the ability to learn various computer applications.
• Ability to analyze information and make independent, logical conclusions.
• Experience with process documentation and improvement.
• Proficient typing skills.
• Must be accurate, well organized, detail oriented and able to maintain focus.
• Excellent oral and written communication and interpersonal skills.
• Regular and predictable attendance required.
• Self-starter with a willingness to learn and implement new technologies.
• At least one (1) year work experience with insurance agent licensing or two (2) years in a health insurance setting.
• High School Diploma required

The Eligibility Support Specialist is responsible for managing eligibility job schedules to confirm successful submissions, address transmission failures and work any complex data issues that would impact member inclusion on relevant files either through individual efforts or in collaboration with internal teams to resolve those with data integrity problems.

Responsibilities included but not limited to:

• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Intermediate proficiency in Microsoft Office applications
• Excellent analytical and problem-solving ability, attention to detail
• Strong organizational skills and deadline driven
• Must be a motivated self-starter with a proactive personality who is able to work independently or with a team

In-depth Responsibilities:

• Monitoring eligibility files to ensure that they have been successfully transmitted to our benefit partners
• Review and address any errors related to eligibility so that information can be successfully resubmitted and/or identity issue that that need to be resolved by our technology team
• Determine when plan revisions are required due to member and/or dependent age changes
• Identify missing information and notify the appropriate teams for necessary follow-up

Skills and Qualifications:

• Basic working knowledge and experience with membership-based systems, data exchanges, and data transfer technologies
• Basic troubleshooting skills
• Basic working experience with process documentation and process improvement
• Intermediate working knowledge and experience with Microsoft excel technologies
• Detail oriented and well organized
• Strong communication and interpersonal skills
• Self-starter with a willingness to learn and implement new technologies
• High School Diploma required