Find Your Career

We are a people-oriented business.  From our customer service agents to finance coordinators and sales and marketing specialists, our people are essential to the success of our organization and all have a hand in helping our customers find affordable health solutions.

Our benefits strategy for employees reflects our team approach:

  • 401k contributions
  • Profit-Sharing
  • Health, Dental, Vision, Life, Short Term and Long Term Disability
  • Patient Advocacy and Telemedicine Resources
  • Paid Time Off
  • Workplace Perks - Wellness Room, Free Coffee, Discounted Healthy Snacks and Company-wide Events
  • Growth Opportunities

Current Opportunities at Premier Health Solutions:

To apply for consideration, please submit a cover letter and resume through the form at the bottom of this page.

  • Local candidates only.
  • PHS will review only local candidates at this time. No relocation assistance provided.

Licensing Specialist

Our company is in search of a Licensing Specialist. This position will report to the Senior Director of Call Center Operations.

Responsibilities include but not limited to:

  • Manages state licensing requirements for all managed entities and principal agent(s)
  • Catalogs state license numbers, filing calendars, and filing deadlines
  • Completes and submits state filings with required backup
  • Communicates with state agencies for inquiries and/or issue resolution
  • Coordinates and reports filing statuses to management
  • Understands and documents carrier appointment requirements
  • Gathers and catalogs required agent appointment and licensing documents
  • Assists agents with completing the agent on-boarding process
  • Revie agent background reports for criminal and credit history and make determination if agent is suitable for onboarding. Consult with Licensing Supervisor if background contains adverse results.
  • Maintains appointment and licensing data within the back-office system to enable enforcement of appointment and licensing controls
  • Manages to the carrier appointment renewal schedules to ensure timely agent terminations
  • Gather and process carrier appointment fees for collection from agents
  • Provide process improvement guidance and ideas to team members
  • Take agent calls regarding any licensing issue
  • Maintain shared drive for licensing
  • Complete daily/weekly carrier audits
  • Run just-in-time processes to appoint agents in states for new sales
  • Assist with agent commission data when needed
  • Assist Licensing Supervisor when needed

Skills and Qualifications:

  • Basic working knowledge and experience with membership-based systems, data exchanges, and data transfer technologies
  • Basic working knowledge and experience with Microsoft excel technologies
  • Basic troubleshooting skills
  • Basic working experience with process documentation and process improvement
  • Detail oriented and well organized
  • Strong communication and interpersonal skills
  • Self-starter with a willingness to learn and implement new technologies
  • At least one (1) year work experience with agent licensing
  • High School Diploma required

Retention Specialist – Licensed Agent

Our Company is in search of a Retention Specialist. This position requires a Health & Life Insurance License.

Responsibilities include but not limited to:

  • Take inbound calls from existing members who wish to cancel and determine members’ needs and financial situations while reviewing their present coverage
  • Suggest applicable plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation
  • Completes application for new coverage
  • Enhance retention by exploring opportunities that will be of value to the company
  • Create sales goals and maintain a high level of motivation and leadership skills
  • Have a vast knowledge of product offerings and attend training sessions for new products
  • Coordinate and maintain all procedures
  • Responsible for hiring and development of team
  • Other miscellaneous projects assigned by sales team and executives

Skills and Qualifications:

  • Strong customer centric values with a patient, upbeat and positive attitude are a must.
  • Have strong interpersonal skills, written communication skills and organizational abilities
  • Ability to build and maintain effective working relationships with cross-functional teams
  • Proficient in Microsoft Office suite including Outlook, Word, Excel, etc.
  • Previous management experience with the ability to self-manage and problem solve
  • Previous CRM experience a plus
  • Experience in the insurance industry or other related fields
  • Must hold and maintain a Health & Life Insurance license in all 50 states or working towards all 50

Member Support Representative

The Member Support Representative is responsible for interacting with our customers via telephone, email and voicemail to answer questions, make plan changes where appropriate and resolve concerns. The job requires exceptional customer service skills, analytical thinking, the ability to learn and reference product and policy information that is subject to change and a willingness to provide exceptional work quality while following all policies and procedures of the company. Prior customer service experience is required.

This could be the job for you if you have:

  • Stellar customer service experience
  • The ability to de-escalate irate customers with a one call resolution technique
  • Ability to build rapport with clients
  • Excellent written and verbal communication skills
  • Intermediate proficiency in Microsoft Office applications
  • Typing/keyboard skills of at least 30 WPM
  • Excellent analytical and problem-solving ability, attention to detail
  • Strong organizational skills and deadline driven
  • Must be a motivated self-starter with a proactive personality who is able to work independently or with a team

Responsibilities include but not limited to:

  • Handle telephone, email and voicemail inquiries regarding all areas of customer’s products or services
  • Provide information and transfer calls to external partners that service our customers
  • Initiate investigations and/or escalate issues on behalf of members to resolve concerns
  • Document and update member records
  • Develop and maintain a knowledge base of the product portfolio; completing additional training where needed
  • Adhere to all required policies and mandates
  • Work effectively with various PHS internal departments
  • Have flexibility with work schedule assignments
  • Special projects as assigned

Skills and Qualifications:

  • Minimum of 2 years of experience in customer service call center environment required
  • 1 year health insurance experience preferred, but not required
  • High School Diploma, GED or equivalent experience required

Grow with Us!

Careers at PHS

  • Drop files here or
    Accepted file types: pdf, doc.
  • This field is for validation purposes and should be left unchanged.