Find Your Career

We are a people-oriented business.  From our customer service agents to finance coordinators and sales and marketing specialists, our people are essential to the success of our organization and all have a hand in helping our customers find affordable health solutions.

Our benefits strategy for employees reflects our team approach:

  • 401k contributions
  • Profit-Sharing
  • Health, Dental, Vision, Life, Short Term and Long Term Disability
  • Patient Advocacy and Telemedicine Resources
  • Paid Time Off
  • Workplace Perks - Wellness Room, Free Coffee, Discounted Healthy Snacks and Company-wide Events
  • Growth Opportunities

Current Opportunities at Premier Health Solutions:

To apply for consideration, please submit a cover letter and resume through the form at the bottom of this page.

  • Local candidates only.
  • PHS will review only local candidates at this time. No relocation assistance provided.
 
 

Financial Analyst

The Financial Analyst is responsible for Agent Commission Advances Reporting, Vendor Remittances and Credit Card/ACH Chargeback Reporting.

Key responsibilities and duties:

  • Weekly Commission Advance requests (Earned and Fees reporting)
    • Confirm commissions are set-up on all Agent Accounts for all product sales during payment cycle
  • Regenerate each CRM Instance prior to data extraction from CRM
  • Review Advanced Funding Request Report before submission to Lender
  • Maintain weekly/monthly manual adjustments on all CRM Agent Commission Accounts
    • Accelerated Debt Payoffs, Movement of Earned Comm to Payoff Adv Comm accounts, etc.
  • Commission Set-up for all newly onboarded agents
  • Commission Set-up for Updates/Changes as requested from IMO’s/Uplines
  • Update Commission Schedules for IMO’s as new products become available
  • Review final payout of Advanced Commissions (completed by Sr Accounting Analyst)
    • Spot check Adv Request to Adv Comm Total Payout – reconcile any differences and request variance from lender next cycle if needed
  • Respond to Agent Commission questions as needed
    • e., “What is my debit balance? How do I read my statement? Why don’t my commissions seem to be generating correctly in the back office?”
  • Weekly reconciliation of Vendor Payables to Billing in CRM
  • Calculate monthly/bi-monthly/weekly vendor remittances (approximately 90)
  • Monthly credit card chargeback reporting for each Merchant Account
  • Track monthly credit card chargeback alerts for each Merchant Account
  • Perform other duties/analyses as requested by the Director of Finance or CFO

Other Skills and Qualifications:

  • Computer Knowledge: Microsoft Office Suite
    • Proficient in Excel: VLOOKUP, Pivot Tables, etc.
  • Strong organizational and multitasking skills
  • Attention to detail and a team player
  • Ability to communicate clearly and effectively in a professional manner
  • Self-starter with initiative, flexible and a desire to learn

Required Credentials and Experience:

  • S in Accounting or Finance or work equivalent
  • 3-7 years’ experience in a Finance or Accounting role preferred
 

Enterprise Specialist

The Enterprise Specialist is responsible for examining complex data in order to optimize the efficiency and quality of the data being collected, resolve data quality problems and collaborate with internal teams to improve system processes.

Responsibilities included but not limited to:

  • Raising data quality and performance levels within our operating platform
  • Providing a high level of data quality awareness across multiple departments
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Intermediate proficiency in Microsoft Office applications
  • Excellent analytical and problem-solving ability, attention to detail
  • Strong organizational skills and deadline driven
  • Must be a motivated self-starter with a proactive personality who is able to work independently or with a team

In-depth Responsibilities:

  • Review member records on a daily basis to determine quality of data provided
  • Review overall database for duplicated enrollments
  • Determine when plan revisions are required due to member and/or dependent age changes
  • Identity when billing processes have failed and initiate next steps
  • Identify missing information and notify the appropriate teams for necessary follow-up

Skills and Qualifications:

  • Basic working knowledge and experience with membership-based systems, data exchanges, and data transfer technologies
  • Basic troubleshooting skills
  • Basic working experience with process documentation and process improvement
  • Intermediate working knowledge and experience with Microsoft excel technologies
  • Detail oriented and well organized
  • Strong communication and interpersonal skills
  • Self-starter with a willingness to learn and implement new technologies
  • High School Diploma required
 

Agent Support Representative

The Agent Support Representative is responsible for interacting with PHS sales agents (internal or external) via telephone, email and voicemail to answer questions and make plan changes where appropriate. The ASR is responsible for providing accurate and courteous assistance to agents in a timely manner. The job requires exceptional customer service skills, analytical thinking, the ability to learn and reference product and policy information that is subject to change and a willingness to provide exceptional work quality while following all policies and procedures of the company.

Prior customer service experience is required.

Responsibilities included but not limited to:

  • Previous experience in telephone customer service, sales, billing or collections
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Ability to build rapport with agents
  • Excellent written and verbal communication skills
  • Intermediate proficiency in Microsoft Office applications
  • Typing/keyboard skills of at least 30 WPM
  • Excellent analytical and problem-solving ability, attention to detail
  • Strong organizational skills and deadline driven
  • Must be a motivated self-starter with a proactive personality who is able to work independently or with a team

In-depth Responsibilities:

  • First point of contact for agent’s general questions and needs
  • Review agent records for update/change requests
  • Plan changes and insured member removals or additions
  • Initial (first time) member record payment processing
  • Member record date changes
  • Agent sales portal support/troubleshooting
  • Have flexibility with work schedule assignments
  • Learn and answer agent questions relating to PHS product offerings

Skills and Qualifications:

  • Minimum of 2 years of experience in customer service call center environment required
  • Minimum one (1) year health insurance experience required
  • High School Diploma, GED or equivalent experience required
  • Demonstrated keyboarding skills and ability to type during call transactions
 

Licensing Specialist

Our company is in search of a Licensing Specialist. This position will report to the Licensing Supervisor.

Responsibilities include but not limited to:

  • Assisting new agents and agencies with completing the on-boarding process
  • Entering and maintaining agent information within licensing system, including address changes, updating licenses and carrier appointments
  • Ordering and reviewing background investigation reports and making business decisions based on company guidelines. Consult with Licensing Supervisor if background contains adverse results.
  • Ensuring contracted agents are in compliance with required product training
  • Monitoring the life cycle of agent appointments with various companies
    • Ensure agents are properly appointed
    • Manage renewal schedules
    • Mange appointment terminations
  • Researching and reviewing proper licensure for all active agents
  • Properly handling and securing sensitive information from agents
  • Monitoring department email box and respond in a timely manner
  • Receiving and responding to agent calls and inquiries
  • Addressing agent’s questions and or resolving complex matters
  • Ensuring data accuracy by performing periodic evaluations and updating as necessary
  • Providing process improvement guidance and ideas to team members
  • Staying abreast of industry trends, relevant laws, rules and regulations
  • Maintaining Licensing drive/data
  • Completing carrier audits upon request
  • Assisting other departments as needed
  • Assisting Licensing Supervisor when necessary

Skills and Qualifications:

  • Requires extreme attention to detail, time management and prioritization skills, and a strong sense of urgency.
  • Working knowledge and experience with membership-based systems, data exchanges, and data transfer technologies
  • Proficient use of Word, Excel, Outlook and the ability to learn various computer applications
  • Ability to analyze information and make independent, logical conclusions
  • Experience with process documentation and improvement
  • Proficient typing skills
  • Must be accurate, well organized, detail oriented and able to maintain focus
  • Excellent oral and written communication and interpersonal skills
  • Regular and predictable attendance required
  • Self-starter with a willingness to learn and implement new technologies
  • At least one (1) year work experience with agent licensing
  • High School Diploma required

Grow with Us!

Careers at PHS

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