Privacy Policy

Premier Health Solutions, LLC which operates premierhsllc.com, provides benefits administration and management services.

This page informs you about our policies on the collection, use, and disclosure of Personal Information when you visit premierhsllc.com or use our benefits administration and management services.

If you choose to use our services, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at PHS Legal Disclaimer, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our services, we may require you to provide us with certain personally identifiable information, including but not limited to your name, email, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit premierhsllc.com, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our services that you visit, the time and date of your visit, the time spent on those pages, and other statistics. Log Data is retained for security and troubleshooting and is not used to identify individual visitors except to investigate abuse of the site.

Cookies and Website Analytics

Cookies are small data files that a website places on your device so it can recognize your browser on later visits. premierhsllc.com uses cookies and similar technologies for three purposes: to make the site work (for example, remembering a form you started), to understand how visitors use the site so we can improve it, and to measure the performance of our own marketing. You can refuse or delete cookies through your browser settings. If you do, some parts of the site may not work as intended.

Google reCAPTCHA. Our web forms are protected by Google reCAPTCHA, which analyzes browser and interaction data to distinguish people from automated traffic. Its use is subject to the Google Privacy Policy and Terms of Service.

Google Analytics and Google Tag Manager. We use Google Analytics, loaded through Google Tag Manager, to collect aggregate information about site traffic such as pages visited, approximate location, device type, and how visitors arrived at the site. We do not use this data to identify individual visitors. Google’s use of this data is described in the Google Privacy Policy; you can opt out with the Google Analytics opt-out browser add-on.

Website Chat Assistant

premierhsllc.com may offer an automated chat assistant powered by artificial intelligence. Messages you type into the chat are processed by us and by our AI service provider to generate a response. The assistant is for general information only; it cannot access your member account, verify a charge, or change your coverage. Do not enter Social Security numbers, bank or card numbers, or health information into the chat. For account-specific questions, call Customer Service at (214) 436-8881.

Service Providers

We use third-party companies and individuals to host and operate this website, to analyze how it is used, to protect our forms from automated abuse, to send email and text messages you have agreed to receive, and to deliver the benefits administration services described on this site. These providers have access only to the information needed to perform those tasks on our behalf and are contractually prohibited from using it for any other purpose. We do not sell your personal information, and we do not share it with third parties for their own marketing.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Your Privacy Choices

We do not sell your personal information, and we do not share it with third parties for cross-context behavioral advertising. We have not done so in the preceding 12 months, and we have no actual knowledge of selling or sharing the personal information of anyone under 16.

Depending on where you live, you may have the right to know what personal information we have collected about you, to receive a copy of it, to correct it, to delete it, to limit our use of sensitive personal information, and to opt out of the sale or sharing of personal information or of targeted advertising. We will not discriminate against you for exercising any of these rights.

To make a request, use either method below. We may need to verify your identity before responding; we will not ask for more information than necessary to do so. You may also designate an authorized agent to make a request on your behalf; we will ask the agent for written authorization and may still verify your identity directly with you.

We will confirm receipt within 10 business days and respond within 45 days; if we need more time, we will tell you why and take no more than 45 additional days. If we deny a request, we will explain why and you may appeal by replying to our response; we will answer within 60 days. We honor the Global Privacy Control browser signal as a request to opt out of sale and sharing; because we do not sell or share personal information, the signal does not change how the site works.

Notice for California residents. In the preceding 12 months we have collected the following categories of personal information through premierhsllc.com: identifiers (name, email address, phone number, postal address, IP address) when you submit a form or contact us, and internet or network activity (pages visited, browser type, referring site, approximate location derived from IP) collected automatically through cookies and analytics. We collect it directly from you and from your browser. We use it to respond to your inquiries, deliver the services described on this site, keep the site secure, and understand how the site is used. We disclose it for business purposes to service providers that host the site, provide analytics and form-protection services, and send communications on our behalf. We retain form submissions for as long as needed to respond and for our records, and analytics data for the period set by the analytics provider, unless a longer period is required by law. We do not use or disclose sensitive personal information for purposes other than those permitted by law.

Members and enrollees. If you enrolled in a plan or membership administered by PHS, most of the information we hold about you was collected by the licensed agent, carrier, or association that sold your plan and is governed by their privacy notices, by our contracts with them, and by federal and state insurance and health-privacy laws. This website privacy policy covers only information collected through premierhsllc.com.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13 through premierhsllc.com. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

Questions about this Privacy Policy or about how we handle your information can be sent to:

Premier Health Solutions, LLC Attn: Privacy 2601 Network Blvd., Suite 500 Frisco, TX 75034

compliance@premierhsllc.com

Customer Service: (214) 436-8881, Monday–Friday, 7 a.m.–7 p.m. CST

Last updated: September 08, 2026. This policy was updated to describe our use of Google Analytics, Google Tag Manager, Google reCAPTCHA, and our website chat assistant, and to add a Your Privacy Choices section with a notice for California residents.