Why does my statement say "PHS-HEALTH-BILL"?
If you're here because you saw an unfamiliar charge on your statement, you're not alone. Most people find this page because they noticed the PHS-HEALTH-BILL billing descriptor or charge on their account and want to understand what it means.
This page exists for one reason: to explain, plainly and directly, why the PHS-HEALTH-BILL charge appears on your statement, what role we play as your administrator, and what to do next if something doesn't look right.
Key facts about PHS-HEALTH-BILL
- Premier Health Solutions is a Third-Party Administrator (TPA).
- We handle billing, administration, and member support after enrollment.
- We do not sell health insurance or health-related products to consumers or enroll members directly.
- PHS-HEALTH-BILL is a legitimate billing descriptor used for programs we administer.
- Claims are handled by the carrier or program administrator printed on your ID card or included in your plan materials. Our team cannot approve, deny, or override claims decisions.
What the PHS-HEALTH-BILL charge means
PHS-HEALTH-BILL is the name that may appear on your bank or credit card statement when Premier Health Solutions is responsible for processing billing for a health or supplemental benefit program.
Members enroll in coverage through an independent licensed insurance agent or agency. After enrollment, Premier Health Solutions may step in to manage the ongoing administrative side of the program. That includes billing, account maintenance, and helping members with questions after coverage is active. During enrollment, members agree via online signature for Premier Health Solutions, as the administrator, to automatically charge or draft their bank account or credit card every month.
Because of that role, our name can appear on your statement even though we did not sell the plan and do not underwrite coverage.
Why Premier Health Solutions appears instead of the carrier
Insurance carriers and benefit programs often separate sales, underwriting, claims, and administration. It's common for billing to be handled by a third-party administrator rather than the carrier itself.
When Premier Health Solutions is responsible for billing, the charge reflects that administrative role. The billing descriptor does not change who provides coverage, who evaluates claims, or what your plan includes. It simply identifies who processed the payment.
Depending on your bank or card issuer, the descriptor may appear abbreviated or formatted slightly differently.
Review periods
Many benefit plans include a review period that allows members to look over their plan documents after coverage begins. A 30-day review period is common, though some plans have shorter timeframes.
The review period usually starts on the plan's effective date. Whether cancellation during that period is permitted, and whether any refund applies, depends entirely on the terms of the specific plan.
Because these details vary, the most reliable source is always your plan documentation.
Cancellations and refunds, at a high level
If you want to cancel coverage, requests must go through Member Services or your independent selling agency. The Billing department cannot cancel plans.
Refund eligibility, if any, depends on the plan's terms, timing, and whether a review period applies. Processing times can vary by program and carrier, and not all cancellations result in a refund.
If you have questions about a charge or your account status, reaching out to us directly is usually the quickest way to get clarity.
Get in touch
Billing Questions
(214) 436-8901Friday: 8 AM – 4 PM CST
Payment questions, charge explanations, billing statements, and payment arrangements.
Plan or Coverage Questions
(214) 436-8900Friday: 8 AM – 4 PM CST
Coverage questions, account help, cancellations. Cancellations must go through Member Services.
Company name clarification
Premier Health Solutions, LLC is a Third-Party Administrator that provides billing, administrative, and member support services for health and supplemental benefit programs.
We are not an insurance carrier, hospital system, or insurance agency. We are not associated with any other organization that may have a similar name to Premier Health Solutions LLC.
For accurate information, refer to Premier Health Solutions, LLC and our official website.
Registered names and doing business as (DBA): In California, Third-Party Administrator services are provided under the name PHSI Administrators, LLC. In Kentucky, Ohio, Pennsylvania, South Carolina, and Utah, the company does business under the name PremierHS, LLC. These registrations all refer to the same Premier Health Solutions organization and administrative operations.
Billing transparency FAQs
Yes. It is the billing descriptor used when Premier Health Solutions processes payments for administered programs.
No. Coverage is sold by licensed agents or agencies. Premier Health Solutions becomes involved after enrollment.
Because PHS may handle billing and administration on behalf of the program tied to your coverage.
Cancellations must be requested through Member Services or your selling agency.
Even if you requested a cancellation date when you enrolled, coverage does not end unless a cancellation request is submitted. To stop billing and end coverage, you must contact Member Services or your selling agency before your next billing date.
Billing depends on plan terms and timing. Our Member Services team can review what applies to your situation.
Refund eligibility and timing depend on the plan's terms, including any applicable review period.
It is a limited time after coverage begins to review plan documents. Length and conditions vary by plan.
Claims are handled by the carrier or program administrator printed on your ID card or included in your plan materials located on the Member Portal. Our team cannot approve, deny, or override claims decisions.
No. Premier Health Solutions is a Third-Party Administrator.
No. Premier Health Solutions, LLC is a Third-Party Administrator that provides billing, administrative, and member support services for health and supplemental benefit programs.
No. We are not associated with any other organization that may have a similar name to Premier Health Solutions LLC.
More information and resources
How Your Plan Works →
Understand who handles what with your plan
Member Support →
Account help, portal access, and support resources
Before You Call →
Try self-service before picking up the phone
Who Sold My Plan →
Learn how enrollment works and who your agent is
Trust & Transparency →
How we explain our role and address common concerns
Consumer Protection →
Your rights and how to report concerns