Health Insurance Support: Self-Service First
Most health insurance support questions can be resolved quickly through self-service options. Try these steps first—they usually get you answers in minutes without calling.
Good to know
Billing questions
Log into the Member Portal first. You'll find payment history, statements, and contact info all in one place. For urgent billing issues, call the Billing Department at (214) 436-8901.
Enrollment questions
Questions about what you bought or how you enrolled? Contact the agent who sold your plan. Not sure who? Find out who sold your plan or call Member Services at (214) 436-8900.
Coverage & claims
Questions about benefits or a claim decision? The carrier or program administrator (listed on your ID card) handles these. Premier Health Solutions doesn't make coverage or claims decisions.
Self-service support troubleshooting
Can't log in to the portal?
Click Forgot Password on the login page. Or visit our Before You Call page for more self-service options.
Payment declined?
Log into your portal and go to Billing & Payments. Try updating your payment method or setting up an ACH transfer. If the issue persists, call (214) 436-8901.
Missing documents?
Check your Member Portal under Plan & Documents. All your plan summaries and contracts are there. Check your spam folder for the welcome email too.
Questions about your plan?
Check your plan documents in the portal or visit our How Your Plan Works page to understand who handles what.
Unrecognized charge?
Review your billing statement in the portal. Most unrecognized charges are explained there. Visit our Billing Transparency page for more info.
Want to cancel?
Submit a cancellation request in your portal under Account Settings, or call Member Services at (214) 436-8900. (Not Billing—they handle cancellations separately.)
Common questions
Log into your Member Portal at myhealthmembers.com. Under 'Billing & Payments,' you can view your payment history, current charges, and payment methods.
Log into the Member Portal, go to 'Billing & Payments,' and select 'Update Payment Method.' You can add a new card or bank account in seconds.
Most changes require contacting the agent who enrolled you or our Member Services team. Log into the portal and submit a request, or call (214) 436-8900.
Submit a cancellation request through the Member Portal or call Member Services at (214) 436-8900. Cancellations must be processed through Member Services, not Billing.
Log into your Member Portal. Your plan summary, signature document, and brochure are under 'Plan & Documents.' You should also have received these in your welcome email.
Visit myhealthmembers.com and click 'Forgot Password' to reset. If you haven't registered yet, create an account using your Member ID from your welcome email. Need more help? Check our Member Portal Guide or call (214) 436-8900.