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Health insurance member support — reach a real person
Member Services
(214) 436-8900Friday: 8 AM – 4 PM CST
Coverage questions, account help, and cancellations (Member Services only).
Billing Department
(214) 436-8901Friday: 8 AM – 4 PM CST
Payment questions, declined cards, billing statements, and payment arrangements.
Skip the phone call. Get answers now.
Most questions resolve in 2 minutes through your portal — no hold time, any time of day.
First time? Register with your Member ID from your welcome email or text.
Enrollment, Billing, and Support
Enrollment, billing, and claims are handled by different organizations, each with a specific role.
Enrollment
Completed through a licensed independent insurance agent or agency.
Billing & Administration
Handled by Premier Health Solutions after enrollment.
Claims & Coverage
Determinations are made by the carrier or program administrator listed on your plan documents.
Quick Answers
Yes. These billing descriptors identify Premier Health Solutions as the administrator processing your monthly payment for one or more benefits included in your health solution.
After you are enrolled in a plan through a licensed independent agent or agency, Premier Health Solutions manages billing and account administration on behalf of the program. This is why our name appears on your statement.
No. Premier Health Solutions does not sell health insurance or health-related products to consumers or enroll members directly. Enrollment is handled by licensed independent agents or agencies.
Cancellation stops future billing once processed according to your plan's terms. Coverage end dates and refund eligibility, if any, depend upon your specific plan.
Many benefit plans include a review period that allows members to look over their plan documents after coverage begins. A 30-day review period is common, though some plans have shorter timeframes. The review period usually starts on the plan's effective date. Whether cancellation during that period is permitted, and whether any refund applies, depends entirely on the terms of the specific plan. Because these details vary, the most reliable source is always your plan documentation.
Something feel off? We want to know.
If you believe an agent misrepresented a product or used unethical sales practices, we take that seriously. PHS does not condone misrepresentation of any kind.
Understand your coverage
Learn how your plan works, who handles what, and where to go when you need answers.
How Your Plan Works
Understand who handles what — your agent, PHS, and your carrier each have a specific role.
Member Portal Guide
View payment history, update your card, check plan details, and submit support requests.
Before You Call
Many questions can be resolved through the portal or our support assistant. Try self-service first.
Billing Transparency
Why "PHS-HEALTH-BILL" appears on your statement and exactly how your billing works.
Who Sold My Plan?
Identify the agent, carrier, or program administrator involved in your coverage.
Consumer Protection
Know your rights. File a concern through our formal complaint process.
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