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Member Support

If you have questions or need help, you’ve come to the right place. Find answers to what is PHS-HEALTH-BILL, where can I see my enrollment details and ID cards and more.

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Get the Info You Need

You may have been confused seeing an unfamiliar billing descriptor like "PHS-HEALTH-BILL" or "amemberbill.com" on your credit card statement. We want to help provide clarity on why this charge appears and how Premier Health Solutions, as a Third-Party Administrator (TPA) for various health insurance carriers and sales agencies, plays a role in your coverage and billing process. Our goal is to provide you with the information and support you need to address any concerns.

Who is Premier Health Solutions (PHS)?

Premier Health Solutions (PHS) manages the administration, billing and collections for a number of health-related products for many sales agencies across the country. Although PHS is not an insurance agency, we provide billing and customer support to members after they have enrolled in a health solution through a licensed agent. The billing descriptor on your credit card statement – PHS-HEALTH-BILL reflects the entity that is responsible for billing you each month for the product(s) in your health solution.

Call Member Services

We can help with questions about a charge on your account, understanding your billing statement, or assistance with how your health benefits work and what’s covered.

Connect directly with Billing or Member Services by dialing (214) 436-8900, available Monday through Friday, 7 AM–7 PM CT.

Chat with Member Services

Get the answers you need quickly and conveniently through the chat functionality to the bottom right of this page.

Between 7 AM–7 PM CT Monday–Friday, you can chat with our Member Services team to better understand how the benefits in your health solution work and what’s covered.

Accessing Your Member Portal

Your member portal is your key to understanding and managing your billing, coverage, and more. If you’re having trouble logging in, don’t worry! We’re here to help. See below for a step-by-step guide on how to access your portal for the first time.

How to Access Your Member Portal:

  1. Visit Your Member Portal at myhealthmembers.com*
  2. Register Using Your Member ID# Located in Your Welcome Text or Welcome Email
  3. Create a Login Username and Password

*Some members may have a different member portal website address or have trouble logging in for the firs time. Please contact (214) 436-8900 if you have either of these issues for instructions.

Log into Member Portal

Understanding Your Health Solution

You and your agent worked together to create a solution to address your unique health care needs. This solution may include a major medical plan through the Health Insurance Marketplace, short term medical plans, a health care sharing ministry program, preventive and wellness programs, fixed indemnity solutions and more.

Find out more about the different types of programs that PHS administers:

If you have enrolled in a health care sharing ministry or preventive and wellness program, visit your member portal for more details about how your program works. If you have questions about programs that PHS administers or want to know more about the coverage in your health solution, click below or call (214) 436-8900 and speak to a member services agent.

Our Commitment to Ethics and Compliance

At Premier Health Solutions, we’re committed to upholding the highest standards of ethical business practices. Our team members undergo comprehensive training and have access to resources that support this commitment to integrity and transparency. Here’s what you need to know:

  • Ethical Practices: We strive not only to meet legal requirements but to exceed them by ensuring that every interaction is conducted with honesty and respect.
  • Transparency: As a third-party administrator, we handle billing and collection on behalf of numerous partners, including carriers, brokers, and agencies. While our name appears on your statement, we may not have direct control over the agents or agencies who sold you your product.
  • Commitment to You: If you feel that any agent has misrepresented a product or behaved unethically, we want to hear about it. We take every report seriously and are dedicated to resolving issues fairly and promptly.

Reporting Unethical Behavior

We do not condone unethical agent behavior or misrepresentation of any kind. If you believe an agent has misrepresented a product or used unethical sales practices, we need to know. Please fill out the form below to provide us with the details surrounding the incident so we can investigate and take appropriate action.

Visit Ethics Page