Get the Info You Need
Who is Premier Health Solutions (PHS)?
Premier Health Solutions (PHS) manages the administration, billing and collections for a number of health-related products for many sales agencies across the country. Although PHS is not an insurance agency, we provide billing and customer support to members after they have enrolled in a health solution through a licensed agent. The billing descriptor on your credit card statement – PHS-HEALTH-BILL reflects the entity that is responsible for billing you each month for the product(s) in your health solution.
Call Member Services
We can help with questions about a charge on your account, understanding your billing statement, or assistance with how your health benefits work and what’s covered.
Connect directly with our Member Services team by dialing (214) 436-8900, available Monday through Friday, 7 AM–7 PM CST.
Get Billing Assistance
If you need help understanding a charge on your account, updating your payment method, or checking your current balance, our Billing team is here to support you.
Call us at (214) 436-8901 during business hours (M–Th, 8 AM–5 PM CST & Friday, 8 AM–4 PM CST ) for direct assistance with your billing questions.
Accessing Your Member Portal
Your member portal is your key to understanding and managing your billing, coverage, and more. If you’re having trouble logging in, don’t worry! We’re here to help. See below for a step-by-step guide on how to access your portal for the first time.
How to Access Your Member Portal:
- Visit Your Member Portal at myhealthmembers.com*
- Register Using Your Member ID# Located in Your Welcome Text or Welcome Email
- Create a Login Username and Password
*Some members may have a different member portal website address or have trouble logging in for the first time. Please contact (214) 436-8900 if you have either of these issues for instructions.
Frequently Asked Plan Questions
What is covered under my program/plan?
The information about your program/plan can be accessed and viewed in the Member Guide located on the Member Portal under Your Product Information (click view).
How do I manage my account online?
You can manage my account by logging into the Member Portal to view the following:
- View E-Signature Document
- View Payment History/ Update Method of Payment
- View Active Date and Next Bill Date
- Upload a Document
- Review Product Information
- View Account Profile Information
How do I follow up on a claim?
The claim adjudicator contact information can be found on the back of your Member ID Card.
Will I receive a monthly statement?
Premier Health Solutions is a paperless company. Your monthly membership payment is automatically drafted every month from the credit card, debit card or bank account your provided. You will see “PHS-HEALTH-BILL” on your billing statement.
How do I locate a Provider?
To locate a participating provider near you, look on the front or the back of your Member ID Card for the contact information.
Frequently Asked Billing Questions
I have questions about my billing.
You must contact our Member Services team directly at (214) 436-8900 to request a cancellation. The Billing Department cannot process cancellations.
How do I cancel my policy?
You must contact our Member Services team directly to request a cancellation. The Billing Department cannot process cancellations.
What is the “PHS-HEALTH-BILL” charge on my bank or credit card statement?
This charge is for your monthly health insurance or supplemental benefits that you purchased through an independent insurance agent. As the third-party administrator, we process these payments for the agent under the merchant name PHS-HEALTH-BILL. If you don’t recognize the charge, please call us at (214) 436-8901 so we can review your account with you.
How can I update my payment information?
You can update the payment information through the Member Portal, (provide link and instructions to register if not registered) or by calling the Billing Department at (214) 436-8901.
What if I can’t pay my bill on the due date?
Please call Premier Health Solutions Billing Department at (214) 436-8901, to speak with a Billing Specialist to discuss a payment arrangement.
Can I split my payment into installments?
No. Split payments are not an option. However, you may call the billing department at: (214) 436-8901, to discuss a payment arrangement.
Can I get an invoice/e-statement instead of an auto- draft payment?
No. Premier Health Solutions is a paperless company, and all billing is set to automatically draft from the method of payment on file.
How can I remove the previous method of payment?
We cannot remove the previous method of payment due to banking financial regulations. However, whatever method of payment was replaced will be set as the default method of payment.
My credit or debit card payment declined, but I know it is a valid card.
You will need to contact the bank that issued your card for further troubleshooting.
Understanding Your Health Solution
You and your independent insurance agent worked together to create a solution to address your unique health care needs. This solution may include a major medical plan through the Health Insurance Marketplace, short term medical plans, a health care sharing ministry program, preventive and wellness programs, fixed indemnity solutions and more.
Find out more about the different types of programs that PHS administers:
- Accident Insurance
- Critical Illness
- Dental & Vision Insurance
- Disability Insurance
- Fixed Indemnity
- Life Insurance
- Prescription Insurance
- Short Term Medical
If you have enrolled in a health care sharing ministry or preventive and wellness program, visit your member portal for more details about how your program works. If you have questions about programs that PHS administers or want to know more about the coverage in your health solution, click below or call (214) 436-8900 and speak to a member services agent.
Our Commitment to Ethics and Compliance
At Premier Health Solutions, we’re committed to upholding the highest standards of ethical business practices. Our team members undergo comprehensive training and have access to resources that support this commitment to integrity and transparency. Here’s what you need to know:
- Ethical Practices: We strive not only to meet legal requirements but to exceed them by ensuring that every interaction is conducted with honesty and respect.
- Transparency: As a third-party administrator, we handle billing and collection on behalf of numerous partners, including carriers, brokers, and agencies. While our name appears on your statement, we may not have direct control over the agents or agencies who sold you your product.
- Commitment to You: If you feel that any agent has misrepresented a product or behaved unethically, we want to hear about it. We take every report seriously and are dedicated to resolving issues fairly and promptly.
Reporting Unethical Behavior
We do not condone unethical agent behavior or misrepresentation of any kind. If you believe an agent has misrepresented a product or used unethical sales practices, we need to know. Please fill out the form below to provide us with the details surrounding the incident so we can investigate and take appropriate action.